Privacy Policy

Last Updated: June 19, 2026

At BVB Freight, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices and your rights regarding your information.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

Account Registration: When you create an account, we collect:

Business name, legal structure, and tax identification information
Contact information (name, email, phone, address)
Business license and regulatory compliance documents
Banking and payment information
Insurance certificates and proof of authority

Freight Services: When you use our Services, we collect:

Shipment details (origin, destination, weight, class, commodity description)
Shipper and consignee information
Special handling requirements and freight value
Pickup and delivery dates and times
Equipment preferences and service requirements

Communications: We collect communications between you and our team, including:

Email messages and inquiries
Phone calls and chat transcripts
Support tickets and requests
Feedback and complaints

Documents: We collect and store documents related to your shipments and account, including:

Bills of lading and shipping documentation
Invoices and payment records
Insurance documents
Compliance certifications

1.2 Information Collected Automatically

Usage Data: When you access our Platform, we automatically collect:

IP address and device information
Browser type, version, and operating system
Pages visited and time spent on each page
Links clicked and features used
Search queries and filters applied
Error messages and crash data

Tracking Technologies: We use cookies, web beacons, and similar technologies to:

Maintain your session and authentication
Remember your preferences and settings
Track your interaction with our Platform
Analyze usage patterns and improve our Services
Deliver targeted marketing and analytics

Location Data: We may collect general location information based on your IP address to:

Provide location-relevant Services
Comply with regulatory requirements
Prevent fraud and improve security

1.3 Information from Third Parties

We may receive information about you from:

Carriers and logistics partners
Payment processors and financial institutions
Credit reporting agencies
Public business registries and databases
Third-party vendors and service providers
Law enforcement and regulatory authorities

2. HOW WE USE YOUR INFORMATION

2.1 Service Delivery

We use your information to:

Provide freight brokerage and logistics services
Match shipments with qualified carriers
Process transactions and manage billing
Track shipments and provide real-time updates
Coordinate pickups, deliveries, and communications
Handle customer support and inquiries
Maintain our Platform and Services

2.2 Communication

We use your information to:

Send account-related notifications and updates
Provide tracking information and shipment status
Respond to your inquiries and requests
Send invoices and billing information
Notify you of changes to our Terms or policies
Send marketing communications (with your consent)

2.3 Analytics and Improvements

We use your information to:

Analyze usage patterns and Platform performance
Identify trends and opportunities for improvement
Conduct research and develop new features
Optimize our Services and user experience
Monitor system performance and reliability
Troubleshoot technical issues

2.4 Compliance and Legal Obligations

We use your information to:

Comply with DOT, FMCSA, and state regulatory requirements
Verify business credentials and authority
Monitor for fraudulent activity and security threats
Respond to legal requests and court orders
Enforce our Terms of Service and other agreements
Protect our rights, privacy, and safety
Maintain audit trails and compliance records

2.5 Marketing and Business Development

With your consent, we use your information to:

Send promotional offers and industry updates
Conduct customer satisfaction surveys
Develop targeted marketing campaigns
Perform business analytics and market research
Identify cross-selling and upselling opportunities

3. HOW WE SHARE YOUR INFORMATION

3.1 Service Providers and Partners

We share your information with third parties who assist us in providing Services, including:

Carriers and Transporters: We provide shipment details necessary to pick up, transport, and deliver your freight
Payment Processors: We share payment and billing information with authorized payment processors
Insurance Providers: We may share shipping information with insurance carriers
Technology Vendors: We use third-party platforms for tracking, analytics, and system infrastructure
Logistics Partners: We may share information with customs brokers and freight forwarders for international shipments

We contractually require all service providers to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements and Authorities

We may disclose your information when required by law or to comply with legal processes, including:

Court orders, subpoenas, or legal requests
Law enforcement investigations
Regulatory audits and inspections
Government investigations
National security matters

3.3 Protection of Rights and Safety

We may share information to:

Protect our legal rights and intellectual property
Prevent fraud and security breaches
Enforce our Terms of Service and agreements
Protect the safety and security of our users and the public

3.4 Business Transfers

If BVB Freight is involved in a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will provide notice if such a change occurs.

3.5 De-Identified and Aggregated Data

We may share anonymized, de-identified, or aggregated data that cannot reasonably identify you. This data may be used for analytics, marketing, and research purposes without restriction.

3.6 Non-Sale of Personal Information

We do not sell, rent, lease, or share your personal information for monetary consideration. However, we do share information as described in this Privacy Policy with service providers and partners to deliver our Services.

4. DATA RETENTION

4.1 Retention Periods

We retain your personal information for the duration of our business relationship and as required by law. Retention periods vary based on the type of information:

Account Information: Retained for the duration of your account and 3 years thereafter
Shipment Records: Retained for 7 years to comply with DOT regulations
Financial Records: Retained for 7 years for tax and accounting purposes
Communications: Retained for 2-3 years unless required longer by law
Marketing Data: Retained until you opt out

4.2 Deletion Requests

You may request deletion of your personal information, subject to legal obligations and business necessities. We will comply with deletion requests to the extent required by law and feasible based on our retention obligations.

5. SECURITY OF YOUR INFORMATION

5.1 Security Measures

We implement comprehensive security measures to protect your information, including:

SSL/TLS encryption for data transmission
AES-256 encryption for sensitive data at rest
Multi-factor authentication for account access
Firewalls and intrusion detection systems
Regular security audits and vulnerability assessments
Employee training on data protection and privacy
Access controls limiting employee access to personal information
Secure data centers with physical access controls

5.2 Limitation of Security

While we maintain industry-standard security practices, no system is completely secure. We cannot guarantee absolute security of your information. You acknowledge that transmitting information over the internet carries inherent risks.

5.3 Breach Notification

In the event of a data breach involving your personal information, we will notify you without unreasonable delay as required by applicable law. We will work with law enforcement and regulatory authorities to address the breach.

6. YOUR PRIVACY RIGHTS

6.1 Access to Your Information

You have the right to request access to your personal information. You can access, review, and update much of your information directly through your account dashboard.

6.2 Correction and Updates

You may correct inaccurate or incomplete information by updating your account profile or contacting us. We will make corrections within a reasonable timeframe.

6.3 Deletion and Opt-Out

You may request deletion of your personal information, subject to legal retention requirements. To opt out of marketing communications, you can adjust your preferences in your account or click the unsubscribe link in marketing emails.

6.4 Data Portability

You have the right to request your personal information in a portable format. We will provide your information in a commonly used, machine-readable format upon request.

6.5 Objection to Processing

You may object to certain types of information processing, including marketing and analytics, where permitted by law. We will honor your objections except where processing is necessary for legal or contractual obligations.

6.6 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request what personal information we collect and how it is used
Right to Delete: You may request deletion of personal information subject to certain exceptions
Right to Correct: You may request correction of inaccurate information
Right to Opt-Out: You may opt out of the sale or sharing of personal information
Right to Limit: You may request we limit our use of sensitive personal information

6.7 European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including:

Right to Access: You may request access to your personal data
Right to Rectification: You may correct inaccurate data
Right to Erasure: You may request deletion of your data
Right to Restrict Processing: You may restrict how we use your data
Right to Data Portability: You may request your data in a portable format
Right to Object: You may object to certain processing
Right to Lodge Complaints: You may file complaints with data protection authorities

6.8 How to Exercise Your Rights

To exercise any of these rights, please submit a written request to our privacy team at privacy@bvbfreight.com. We will respond within 30 days (or as required by applicable law). We may request verification of your identity before processing your request.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies

We use the following types of cookies:

Essential Cookies: Necessary for Platform functionality and security
Performance Cookies: Help us understand how users interact with our Platform
Preference Cookies: Remember your choices and settings
Marketing Cookies: Used to deliver targeted advertising

7.2 Cookie Management

Most browsers allow you to control cookies through settings. You can disable, delete, or manage cookies at any time. However, disabling essential cookies may impair Platform functionality.

7.3 Third-Party Tracking

We use analytics services (such as Google Analytics) that may place cookies on your device. These services help us understand usage patterns. You can opt out of tracking by adjusting your browser settings or using opt-out tools provided by third-party services.

8. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites and services. This Privacy Policy does not apply to external sites. We are not responsible for the privacy practices of third-party services. Please review the privacy policies of external sites before providing information.

9. CHILDREN’S PRIVACY

Our Services are intended for business use by individuals 18 years of age and older. We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child’s account.

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Transfer Compliance

BVB Freight may transfer your personal information to countries outside your country of residence, including to the United States. These countries may have different data protection laws than your home country.

10.2 Adequacy and Safeguards

We implement appropriate safeguards to protect your information when it is transferred internationally, including:

Standard contractual clauses approved by regulatory authorities
Binding corporate rules and data processing agreements
Your explicit consent to international transfers

11. PRIVACY POLICY UPDATES

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the revised version on our website and updating the “Last Updated” date. Your continued use of our Services following any updates constitutes your acceptance of the revised Privacy Policy.

12. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us at:

Dispatch & Operations Email: operations@bvbfreight.com
Call Operations: +1 (425) 459-1969
Office Location: Issaquah, WA
Mailing Address: 160 NW GILMAN BLVD STE 243, ISSAQUAH, WA 98027

12.1 Regulatory Identification

DOT Number: 3514432
Motor Carrier (MC) Number: 1164350
SCAC Code: BVBE

12.1 EU Data Protection Authority

If you are located in the EU and believe your rights under GDPR have been violated, you may file a complaint with your local data protection authority.